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Collecting your car

Please ensure that you have all the relevant documentation with you prior to collecting your vehicle:

  • Driving licence (both parts).
  • Major Credit Card.
    - Please note if you have been issued with a voucher you will still be required to leave a deposit on your credit card. Cash / Cheques and Debit cards are usually not acceptable. Reservation confirmation details.
  • Passport, plus one other form of I.D. (utility bill).
  • It will not always be necessary to produce additional I.D. However, we recommend that you are fully prepared to avoid disappointment.

Vehicle standards

Upon arrival at your destination, your vehicle should be readily available for rent. We aim to ensure that all vehicles are both cosmetically and mechanically sound. However, on the rare occasion that these standards are not met, please ensure that you advise a member of staff. This will enable them to address the situation prior to you leaving the location.

Pre-rental inspection

You will also be given a Pre-rental inspection form, which you are required to sign. This document should detail any minor scratches/dents that may already be present on the vehicle. It is very important that you check the vehicle prior to acceptance and highlight any damage that has not already been noted on the form. You should be aware that if any new damage is found upon return of the vehicle, you (the customer) are held liable.

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